Contingency procedure

NEMO contingency procedure in case of a system disruption

If a disruption in NEMO prevents declarants from submitting port call declarations, NEMO Support Services will notify users when the contingency procedure is activated.

The primary administrators of registered organisations will be informed by email. The email will contain a link to a Webropol form, which serves as NEMO's fallback system.

Submitting declarations via the fallback system:

1. Open the Webropol link provided in the email.
2. Authenticate using Suomi.fi strong electronic identification.
3. Enter the basic port call information in the form.
4. Complete the national reporting Excel template and upload it to the Webropol form. The Excel template can be downloaded from the link below.

Submitting declarations to NEMO after the disruption

Once NEMO Support Services confirm that the system is operational again, all port call declarations submitted through the fallback system must be submitted retrospectively to NEMO.

Declarants may use the same completed national reporting Excel file to upload the port call information into NEMO.

National reporting Excel template: EXCELOpens in a new tab