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Contact Information

For matters related to the NEMO maritime reporting system, the following contact points are available to assist you:

  • Finnish Customs – Guidance on declarations and procedures
    • Weekdays from 8:00 to 16:00: meke@tulli.fi
    • Outside office hours: sava.tulliselvityskeskus@tulli.fi
  • Traficom – EU cooperation and general coordination, and Eurostat statistics
    • Weekdays from 8:00 to 16:00: emsw-fi@traficom.fi
  • Traficom Ice Classes – Guidance on ice classes, the ice class list and ice class confirmation
    • Weekdays from 8:00 to 16:00: iceclass@traficom.fi

For matters related to the use of the NEMO maritime reporting system or system disruptions, support is available:

  • by phone 24/7 at +358 985 617 774
  • by email at nemo.support@emsw.fi
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