Organization Registration and Access Request

The organization must be added by a natural person through the NEMO self-registration page by registering the organization and providing both the organization’s details and the details of the organization's contact person, whose contact information will be used for communications with authorities.

To add an organization, the following information is required:

EORI number, if the organization creates port calls and submits related notifications
Business ID / VAT number
Role (Ship Owner / Agent / Port User)
Organization contact details and address information
Administrator details (name, telephone number, email address, and address information)

How to complete the organization details

Open NEMO.
Sign in to NEMO.
- Read more about signing in in section 1.2 Signing In.
Click Add New Organization.
You will be taken to the Organization Administration page.
Read more in section 1.3 Organization Administration.
Enter the organization details:
- Organization name
- Role: Agent or Ship Owner
- Business ID / VAT number
- Organization size:
  - 1–4 employees, or
  - 5 or more employees
- EORI number (mandatory)
- Street address
- Postal code
- City
- Country
- Organization email address
- Organization phone number
- Contact person name
  - The organization's contact person serves as the official contact for communications with authorities. Read more in section 1.3 Organization Administration.
- Contact person email address
- Contact person phone number
  - The organization's contact person acts as the organization's administrator and is responsible for information exchange with authorities.
Review the information and click Save.
You will see that the organization information has been saved. The organization will remain pending approval before it can be added to NEMO. Approval is completed within seven days. If approval is not granted within the specified period, the organization registration request will be removed.
Only after the organization has been approved in NEMO will its users be able to view and manage information.

Organizations that submit notifications

Organizations that submit notifications must have a valid EORI number when being added to the system.

Agent

Select this role when the organization acts on behalf of another organization and manages port call notifications for its principal, for example on behalf of a vessel owner.

Ship owner

Select this role when the organization is responsible for operating a vessel and submits port call notifications only for its own vessels. This role is suitable for shipping companies, vessel owners, charterers, or operators.

Organizations that do not submit notifications

Port user

Select this role when the organization supervises and manages activities within the port area, such as vessel arrivals and departures, berth allocation, and port security obligations.

A Port user has access to information in the system but is not responsible for submitting port call notifications. However, the Port user's details may be included in vessel-related notifications.
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Actions after being added to NEMO

Once access has been granted, you will have organization administrator rights and responsibility for ensuring that the organization's information in NEMO is accurate and up to date.

Complete the Organization Information and Invite Users

Go to the Organization Administration page to review and complete the organization's information.

It is recommended that an organization has multiple users, with at least two users serving as administrators. This helps ensure uninterrupted operation of the organization in the service during absences or personnel changes.

Read more in section 1.3 Organization Administration.